Frequent Asked Questions
Why should I go to Hauntville Haunted House instead of another Haunted House?
Because we are Cleveland’s best Haunted Houses and we are Ohio’s Scariest Haunted Houses. The creators of Hauntville have been successfully running professional Haunted Houses for over 26 years.
We work 365 days a year on haunted houses, we live, breath, eat, sleep, sweat and bleed haunted houses. We attend 40+ Haunted houses around the USA every year. We attend haunt shows and amusement expos all over the country.
We invest in state of the art special effects and audio animation creatures, Hollywood-quality make –up and mask, costumes, lighting gear and sound equipment. As well as we have a year round prop shop of our own.
We are members of many haunt groups and professional haunted house organizations, such as; The Haunted Attraction Association and IAAPA. We have many haunt owner/friends throughout the world in which we network and share ideas with. We believe in not only being the best but in safety and take safety very seriously.
We seek out the top actors,train and work with them in our year round Scare Team. We have the best team in the world.
We believe in giving back, as we donate to many charities and salute and thank our military by giving any past or present, man or women, a FREE ticket to our haunts. “Halloween for America”, on our ticket page.
We believe in God and ourselves and are committed in giving you the best show possible. We are Cleveland’s Best Haunted Houses.
We are Ohio’s Scariest Haunted Houses.
We are Hauntville Haunted House.
WE WILL SCARE YOU!!!!
How do I contact Hauntville Haunted Houses?
For media inquiries, interviews, filming/photo opportunities or press tours, got to our Contact Us page here or contact: Kreigh Hall office: 440-655-0016, mobile: 440-864-0926
How can I get a job at Hauntville Haunted House?
Visit our Monsters Wanted Page for more information about becoming a member of our Scare Team.
Are there strobe lights?
Yes. The Haunted Houses are not recommended for anyone with Epilepsy or a seizure disorder. We also do not recommend it to those with heart conditions or any other physical condition that could be affected by strobe lights or being scared. Please read or Warnings page for more information.
I started to hyperventilate and didn’t make it all the way through, Do i get my money back?
Let me get this strait.
1)You paid us to scare you.
2)You got scared.
3)You got more scared
4)You got so scared that we had to remove you via our hidden doors and secret passages.
I think you owe us money!
Is it scary?
Yes. We are “Ohio’s Scariest Haunted Houses”! If we can scare Ohio States Football Players, we can scare you to.
Are the attractions the same as last year?
Absolutely not, it’s better!!!! We work year round to give you a new and better show. We do keep some things the same or tweak it a bit because our customers love some of the elements and look forward to showing their friends. New this year, we have added a new haunted house, The Butcher Barn Haunted House, along with some new scenes added to the other Haunted Houses!..See our Attractions Page for more details.
What can’t we bring?
No pets, no weapons, no alcoholic beverages, no costumes and no flashlights
Is smoking allowed?
No. There is No Smoking in Hauntville Haunted Houses
When is the best time to arrive?
The earlier the better to avoid long lines, but Thursday and Sundays are less crowded. We also offer a VIP pass, see our ticket page for more details!
Can I take pictures or video?
No. You cannot take photos or videos inside of the haunted attraction. However, feel free to do so while in any of waiting areas or designated photo op locations. We have also added some “selfie” spots also. #hauntville
For Press information please see our Press Page.
I have a Complimentary Ticket, how do I use it?
Please bring your complimentary ticket, to the ticket booth for redemption.
Do you offer child discount?
No. This is an intense show, so please exercise judgment when allowing your children to attend. We recommend at least 10 yrs. of age and above to enter.
Do you offer military discounts?
Yes. Show your Military ID. at the ticket booth to receive a Free Ticket on Thursday or Sunday nights. Hauntville Haunted House and staff would like Thank each and every United States Service Men and Women, past and present, for making the ultimate sacrifice in protecting us and our freedom. May God bless you! This is part of our Halloween for America Program.
Do you offer Group Rates?
Yes. For more information on group rates call; Hauntville at 440-655-0016
Where can I find Discounts or coupons?
Coupons can be found on our website by clicking the Discount / Promo page here, enter a valid Email address and you will receive your coupon which you can print. Or visit you local Drug Mart Store.
How much are tickets?
Our Ticket Page has all of the information.
How can I pay for my ticket?
We accept cash, Visa, and Master card at our ticket booth.
Are you open if it rains?
Yes, we are open. All 5 Haunted Attractions that are completely indoors, with a indoor waiting area also.
Where is Hauntville Located?
Hauntville is located in Midway Crossings Shopping Center behind Olive Garden Restaurant and next to Toys R Us, directly across from Midway Mall in Elyria, Ohio at 1579 West River Rd. Elyria,Ohio 44035.
Look for the giant Search Light in the sky. For directions and Google maps check out our Location page
Will the monster Touch me?
No our actors are trained not to touch you. Something may accidentally bump you but never will they grab you. You may be grabbed by one of the members of your own group who is too scared to continue without your help.
How long will it take to go through?
How fast can you run? Seriously, the approximate time is about 45 minutes for the 4 Haunted Houses. Get here early to avoid lines
What time do you close?
Our Hours are Sunday and Thursday from 7 PM til 10 PM, Friday and Saturday from 7 PM til Midnight.
The times listed above are our box office hours to purchase on site ticketing. You must have your ticket in hand and be in the admission line by these times to be granted entry . If you arrive after these times with a free pass, or other unused ticket, you will NOT be granted admission on that night.
The attraction will remain open until all ticket holders have completed the entire Hauntville Haunted Houses attraction.